Shipping & Delivery
Worldwide Delivery, Handled with Care
Every Zalvaro order is carefully inspected, prepared and securely packaged before leaving our atelier in Istanbul. We deliver to selected destinations worldwide through trusted international carriers. Available delivery options and estimated delivery times are displayed at checkout. Zalvaro provides complimentary international delivery to all destinations currently available at checkout.
Order Processing
In-stock standard orders are generally prepared for dispatch within 1–2 business days after payment confirmation. Orders placed during weekends or public holidays are processed on the following business day. Made-to-order, personalised, individually adjusted or exotic pieces may require up to 5 business days for documentation and preparation before dispatch. The estimated preparation period will be communicated before the order is confirmed. Once an order has entered preparation, changes or cancellations may no longer be possible.
Estimated Delivery Times
Estimated delivery times after dispatch:
Europe: 2–5 business days
United Kingdom: 2–5 business days
United States: 2–4 business days
Canada: 3–7 business days
United Arab Emirates: 2–5 business days
Other destinations: 4–10 business days
Delivery times are estimates and may vary due to customs procedures, public holidays, severe weather, carrier delays or circumstances outside our reasonable control.
Complimentary International Delivery
Zalvaro offers complimentary delivery to all destinations currently available at checkout. The applicable delivery estimate is displayed before payment. No separate shipping charge is added to your order.
Order Tracking
As soon as your order has been dispatched, you will receive a shipping confirmation email containing the carrier and tracking information. Tracking updates may take up to 24–48 hours to appear after collection. If your tracking information has not updated after 2 business days, please contact Customer Care at support@zalvaro.net.
Signature on Delivery
Due to the value of Zalvaro products, a signature may be required upon delivery. Please ensure that the delivery address is accurate and that someone is available to receive the shipment. Zalvaro cannot be held responsible for delays or losses caused by an incomplete or incorrect address provided by the customer.
Customs Duties and Taxes
For destinations currently available at checkout, applicable import duties and taxes are covered by Zalvaro. Customers will not be asked to pay additional import duties upon delivery. If a destination or regulated product requires a different arrangement, this will be communicated before the order is confirmed.
Customs Documentation
Customers are responsible for ensuring that the ordered products can be lawfully imported into the destination country. Products containing exotic leather, fur or other regulated animal-derived materials may require additional documentation or may not be available for delivery to certain destinations. Zalvaro reserves the right to restrict or cancel shipment where the required documentation or lawful import conditions cannot be confirmed. If an order is cancelled for this reason before dispatch, the amount paid will be refunded to the original payment method.
Delivery Inspection
Please inspect the outer packaging when your order arrives. If the parcel appears visibly damaged:
Photograph the package before opening it.
If possible, note the damage with the carrier.
Retain all original packaging.
Contact support@zalvaro.net within 48 hours of delivery.
If an item is missing, incorrect or damaged, include your order number and clear photographs in your message.
Delayed or Lost Shipments
If an order is delayed, we will assist by contacting the carrier and opening an investigation where appropriate. Carrier investigations can require several business days. A shipment is not considered lost until the carrier completes its investigation or officially confirms the loss. If a shipment is officially declared lost, Zalvaro will provide an appropriate replacement or refund in accordance with the circumstances and applicable consumer law.
Unsuccessful Delivery
If delivery cannot be completed, the carrier may make another attempt, leave collection instructions or return the shipment to us. Additional return shipping costs, customs or handling expenses resulting from repeated unsuccessful delivery, refusal or failure to collect the parcel may be deducted from the refundable amount where permitted by law.
Contact
For assistance with delivery, contact:
Email: support@zalvaro.net
Customer Care: +90 533 410 77 58
Service Hours: MONDAY–FRIDAY, 09:00–18:00 UTC+3