F.A.Q

Are Zalvaro jackets made from genuine leather?

Yes. The material composition of each garment is stated on its individual product page. Depending on the design, products may feature lambskin, sheepskin, suede, nubuck, shearling or other specialist materials.

Where are Zalvaro products made?

Zalvaro leather outerwear is handcrafted in Istanbul, Türkiye, by experienced leather artisans.

Why does my jacket look slightly different from the photographs?

Genuine leather is a natural material. Subtle variations in grain, texture and colour are expected and make every piece unique.

How should I choose my size?

Review the measurements in our Size Guide and compare them with a similar jacket that fits you well. If you are between sizes, contact our team with your height, weight, chest measurement and usual jacket size.

What fit should I expect?

Fit varies by design. Bomber, aviator, biker, racer and shearling styles can have different proportions. The intended fit is explained on each product page.

Can I request a different size or custom adjustment?

Selected styles may be available with individual adjustments. Please contact Customer Care before ordering. Availability and additional production time depend on the product.

Do you ship internationally?

Yes. Zalvaro ships to selected international destinations. Available countries and delivery methods are shown at checkout. Delivery is complimentary to all destinations currently available at checkout.

Will I pay customs duties?

For destinations currently available at checkout, applicable import duties and taxes are covered by Zalvaro (DDP), so customers will not be asked to pay additional import duties upon delivery. If a destination or regulated product requires a different arrangement, this will be communicated before the order is confirmed. Please review the Shipping & Delivery page before ordering.

How can I track my order?

Once your order has been dispatched, you will receive a shipping confirmation containing your tracking information.

Can I change or cancel an order?

Contact us as soon as possible. We will try to assist, but an order cannot be changed or cancelled once it has entered preparation or has been dispatched.

Can I return or exchange an item?

Eligible unworn items may be returned within 14 days of delivery, provided all tags and original packaging remain intact. Please review our Returns & Exchanges page for full conditions.

How long does a refund take?

After the returned item has been received and approved, refunds are issued to the original payment method. Your bank may require an additional 5–10 business days to display the funds.

How should I care for genuine leather?

Keep your garment away from prolonged moisture, direct heat, perfumes and chemical cleaners. Store it on a wide hanger in a breathable garment cover. Specialist leather cleaning is recommended.

Will an out-of-stock product return?

Selected products may be restocked or produced again in limited quantities. Use the restock notification on the product page or contact Customer Care.

How can I contact Zalvaro?

You can reach us through the contact form, email or the customer assistance channel shown on our Contact page.